Terms & Conditions

Effective Date: 01/04/2026

Welcome to Shivam Hardware. By accessing or using www.shivamhardware.shop, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General

These Terms & Conditions govern your use of our website and the purchase of products from Shivam Hardware.

By accessing this website, you confirm that:

  • You are at least 18 years of age.
  • You have the legal authority to enter into binding agreements.
  • You agree to comply with all applicable laws and regulations.

2. Products & Availability

  • All products displayed on the website are subject to availability.
  • We reserve the right to discontinue, modify, or update products without prior notice.
  • Product images are for illustrative purposes only. Actual products may vary slightly due to manufacturing or screen display differences.

3. Pricing

  • All prices displayed are in Indian Rupees (INR).
  • Prices are subject to change without prior notice.
  • Taxes, shipping charges, and handling fees (if applicable) will be displayed during checkout.
  • Shivam Hardware reserves the right to correct pricing errors at any time.

4. Orders

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to stock unavailability.
  • Cancel orders suspected of fraudulent activity.
  • Limit quantities purchased by an individual customer.

An order is considered confirmed only after successful payment verification and order confirmation.

5. Payment Terms

We accept payments through authorized payment gateways.

By making a purchase, you agree that:

  • Payment information provided is accurate.
  • You are authorized to use the payment method.
  • All transactions are subject to verification and approval.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to location, courier delays, weather conditions, or unforeseen circumstances.
  • Shivam Hardware shall not be liable for delays caused by third-party logistics providers.
  • Risk of loss passes to the customer upon successful delivery.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Products may not be eligible for return if:

  • Used, installed, or damaged after delivery.
  • Original packaging is missing.
  • Customized or special-order items.

Refunds, where applicable, will be processed through the original payment method.

8. Warranty

Warranty, if applicable, shall be governed by the respective manufacturer's warranty terms.

Shivam Hardware acts as a reseller/distributor and does not independently provide warranties unless explicitly stated.

Customers should retain invoices for warranty claims.

9. Intellectual Property

All website content including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Text and content

are the property of Shivam Hardware or respective brand owners and are protected under applicable intellectual property laws.

Unauthorized reproduction or distribution is prohibited.

10. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.
  • Upload malicious software or viruses.
  • Attempt unauthorized access to website systems.
  • Misrepresent your identity or personal information.
  • Interfere with website functionality.

11. Limitation of Liability

To the maximum extent permitted by law, Shivam Hardware shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or business opportunities.
  • Delays in delivery.
  • Website interruptions or technical issues.
  • Product misuse or improper installation.

Our total liability shall not exceed the amount paid for the relevant product.

12. Accuracy of Information

We strive to ensure all product information is accurate. However, we do not guarantee that:

  • Product descriptions are error-free.
  • Specifications are always current.
  • Website content is complete or accurate at all times.

We reserve the right to correct errors without notice.

13. Third-Party Brands

Shivam Hardware may sell products from various manufacturers and brands including but not limited to:

  • Hettich
  • Yale
  • Jolly
  • Hafele
  • Godrej
  • Dorset
  • Ozone

All trademarks belong to their respective owners.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use your information.

15. Force Majeure

Shivam Hardware shall not be liable for any delay or failure to perform due to circumstances beyond reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet outages
  • Pandemic-related events

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

17. Jurisdiction

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana, India.

18. Modifications

Shivam Hardware reserves the right to modify these Terms & Conditions at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the updated Terms.

19. Contact Information

Shivam Hardware
Website: www.shivamhardware.shop
Email: hardwareshivam1@gmail.com
Phone: +91 85869 77090 | 88003 95557
Address: Opp. Galaxy Hardware, Rajender Market, Sector 25, Gurugram, Haryana, 122002

Disclaimer: Product specifications, finishes, colors, and availability are subject to change without notice. Brand names, logos, and trademarks displayed on this website belong to their respective owners and are used for identification purposes only. Shivam Hardware reserves the right to refuse service, cancel orders, or modify website content at its sole discretion.