Return, Refund & Cancellation Policy

Effective Date: 01/04/2026

At Shivam Hardware, customer satisfaction is our priority. We strive to provide high-quality hardware, architectural fittings, kitchen accessories, door hardware, locks, and interior products. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

  • The product received is damaged during transit.
  • The wrong product was delivered.
  • The product has a manufacturing defect.
  • The item received is incomplete or missing parts.

To be eligible for a return:

  • The request must be raised within 7 days of delivery.
  • The product must be unused, uninstalled, and in its original packaging.
  • All accessories, manuals, labels, and invoices must be included.
  • Images and videos of the product may be required for verification.

2. Non-Returnable Products

The following items are not eligible for return:

  • Installed or used products.
  • Products damaged due to improper handling or installation.
  • Customized, made-to-order, or special-order products.
  • Clearance, sale, or promotional items.
  • Products without original packaging.
  • Products returned without prior approval.

3. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product

Please contact us within 48 hours of delivery with:

  • Order Number
  • Product Photos
  • Packaging Photos
  • Unboxing Video (if available)

Our team will review the request and provide a suitable resolution.

4. Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Share order details and supporting images.
  3. Wait for return approval.
  4. Ship the product as instructed or arrange pickup (where available).
  5. Product inspection will be conducted upon receipt.

Approval of the return is subject to quality inspection.

5. Refund Policy

Once the returned product is received and approved:

  • Refunds will be processed within 7–10 business days.
  • Refunds will be issued through the original payment method.
  • Shipping charges are non-refundable unless the error was on our part.
  • Payment gateway charges, if applicable, may be deducted as per policy.

6. Replacement Policy

Eligible products may be replaced instead of refunded if:

  • The product is defective.
  • The product arrived damaged.
  • An incorrect item was delivered.

Replacement availability depends on stock availability.

7. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Orders cannot be cancelled once dispatched. Customers may request a return after delivery if eligible under this policy.

8. Refusal of Delivery

If a customer refuses delivery without a valid reason:

  • Forward and return shipping charges may be deducted.
  • Refunds, if approved, will be processed after receiving the returned shipment.

9. Warranty Claims

Many products sold by Shivam Hardware are covered under the manufacturer's warranty.

Warranty claims must be raised directly as per the respective brand's warranty terms, including brands such as:

  • Hettich
  • Yale
  • Jolly
  • Hafele
  • Godrej
  • Dorset
  • Ozone
  • Other manufacturer brands available on our website

Customers must retain their purchase invoice for warranty support.

10. Return Shipping Charges

Shivam Hardware will bear return shipping costs if:

  • Wrong product delivered.
  • Product received damaged.
  • Manufacturing defect confirmed.

Customer will bear return shipping costs if:

  • Ordered wrong product.
  • Product no longer required.
  • Product selection error by customer.

11. Inspection & Approval

All returned products undergo inspection before approval.

Shivam Hardware reserves the right to:

  • Approve or reject return requests.
  • Issue replacement instead of refund.
  • Deduct applicable charges where necessary.

12. Contact Us

For returns, refunds, replacements, or cancellations:

Shivam Hardware
Website: www.shivamhardware.shop
Email: hardwareshivam1@gmail.com
Phone: +91 85869 77090 | 88003 95557
Address: Opp. Galaxy Hardware, Rajender Market, Sector 25, Gurugram, Haryana, 122002